Send text messages based on change-of-status in a workflow.
This would be a very strong addition to this feature. Also force all phone numbers as mobile incase cats doesn’t recognize.
We agree that a SMS trigger would be a strong addition! It’s something that we’ve been considering since we started building the feature.
At the moment we want our users to see the SMS feature as a one-to-one interaction, and while that could still be the case with the addition of triggers, it could also open up the feature to mass-status changes and the resulting spam.
Considering the implications of triggers and building the functionality to do them appropriately would have delayed the SMS feature for longer than we have liked, but I want you to know that it is on our roadmap for a future improvement.
As far as the phone number default, we’ve definitely heard feedback on this issue and are considering a setting to alleviate this issue. Stay tuned!
How about enabling SMS for non-US/Canada companies or best integrating with whatsapp?
As a user based in Israel and France, the SMS feature is available only to the US and Canada CATS clients and it is really not practical to SMS/Whatsapp communicate with candidates or clients outside of CATS.
Good suggestion! We do want to do an integration with What’s App! It’s on our roadmap after our upcoming Nala release. Stay tuned!
Are there any updates as to the progress of this?
This is a great idea and would be an excellent addition to CATS! This would save loads of time.
We are still in the development phase for this. It does include needing to add a few additional features in order to legally support actions like this without it breaching the realm of “mass texting”. Although we want to make this easy to use, it can also be an easy tool to abuse, so our first steps are putting precautions in place to make sure that can’t happen.
We’ll make sure to update this thread as soon as we have this feature available.
This feature was recently added! We’ve added a Sending messages as a trigger action section to our Help Center article on SMS. Thank you for your patience, and we hope you like the new feature!